Business management
DMS - Modular Business Management
Connect customer, quotation, order and operational records within an agreed CRM and ERP scope.
Improvement
Troubleshooting Knowledge Archive
Support the reuse of documented and verified troubleshooting knowledge.
Overview
The need it addresses
The Breakdown Solutions Archive is positioned so that knowledge gained from problems solved earlier can be found again. It organizes scattered descriptions left in maintenance records through the relationship of equipment, symptom, cause, action taken and verified result.
How does it work?
A solution card can contain the problem symptoms, the points checked, the verified cause, the parts used, the action taken, related images and final inspection information. The content is approved after a review by the responsible person. A user can reach relevant records through similar equipment, a symptom or a fault code.
A similar symptom is not always the same cause of failure. The archive shows which solution worked under which conditions in the past; it does not treat the technical assessment as automatically completed. Wrong or outdated information is corrected while the change history is preserved.
Existing infrastructure and data
Service forms, existing maintenance reports, manufacturer documents and the business's verified experience can be organized. Access to sensitive information is authorized. If smart search or automatic solution suggestions are to be used, their scope and accuracy are evaluated separately.
Example use
For a recurring surface problem on the same type of painting equipment, there are points that were checked earlier and the intervention that produced a result. In a new incident, this information is used as a starting reference; the result of the inspection carried out is recorded separately.
Suitable industries
Factories with maintenance teams, machine manufacturers, technical services and companies operating similar equipment at different plants.
Frequently asked questions
Which of our business questions determines the starting scope?
In the first meeting we determine which question your business is looking to answer. We assess your process and existing infrastructure to define the starting scope.
Under what conditions can existing records and software be used?
Service forms, existing maintenance reports, manufacturer documents and the business's verified experience can be organized. Access to sensitive information is authorized. If smart search or automatic solution suggestions are to be used, their scope and accuracy are evaluated separately.
How does it relate to other Divera applications?
Maintenance and Breakdown Tracking manages the work to be done at that moment. The archive preserves knowledge learned from completed work that can be reused. Not every closed maintenance record becomes an approved solution card without review.
Related products
Relationship with the maintenance product: Maintenance and Breakdown Tracking manages the work to be done at that moment. The archive preserves knowledge learned from completed work that can be reused. Not every closed maintenance record becomes an approved solution card without review.
Production
Production Monitoring - OEE
Review job progress, production quantities and time losses in the context of their data sources.