Training and support
Implementation and Data Migration
Prepare initial records, user structure and go-live activities within an agreed scope.
Training and support
Divera Academy Training
Organise user training around everyday tasks and practical business examples.
Overview
The need it addresses
Divera Academy Training is positioned to support users in using the product correctly and consistently in their daily work. Training is not limited to a tour of the menus and can be prepared around real tasks.
How does it work?
Access to work, instruction tracking and problem reporting for the operator; work orders and closure for maintenance staff; inspection and non-conformity for quality staff; and the meaning of reports for the manager are different training contents. For the business's own owners, record arrangement, permissions, and instruction and checklist management can also be covered separately.
Existing infrastructure and data
The business's own product, machine and job examples can be used in training. Repeat training can be planned for new employees and version changes.
Inputs
- Needs discussion: The problem, users, priority and examples of existing records
- Site and infrastructure assessment: Relevant owners, process access and permitted data samples
- Scope and plan: Priorities and implementation limits
- Installation and adaptation: Verified starting data and authorized people
- Validation and training: Users applying sample jobs
- Go-live and support: A usage owner and support contact
Scope conditions
The scope, deliverables, assumptions and plan are written in the scope and plan step; responsibility and acceptance conditions are determined together.
Price, warranty and service periods are confirmed separately; this page does not define a finished standard package.
The business's own product, machine and job examples can be used in training. Repeat training can be planned for new employees and version changes.
Example use
In manager training, not only opening the OEE screen is shown; how missing cycle or quality data affects the results is also explained. In operator training, the common tasks to be done on a shift are practised step by step.
Steps
- Needs discussion: Clarifying the business question and the success criterion
- Site and infrastructure assessment: Assessing the workflow, software, machines and data sources
- Scope and plan: Writing down the product/service selection, responsibilities and acceptance conditions
- Installation and adaptation: Preparing content, data transfer and the specified connections
- Validation and training: Trying opening, correction, approval and closure together
- Go-live and support: Monitoring use, handling problems and planning expansion
Outputs
- Needs discussion: Preliminary needs summary
- Site and infrastructure assessment: Assessment notes, data and connection list
- Scope and plan: Scope, deliverables, assumptions and plan
- Installation and adaptation: Starting environment, applied
- Validation and training: Acceptance records and task-based training
- Go-live and support: Support arrangement and improvement list
Suitable industries
All businesses using the products. The format and duration of the training, its participants and the materials to be delivered are determined. Providing training does not by itself imply an official professional qualification or accreditation.
Frequently asked questions
Which of our business questions determines the starting scope?
In the first meeting we determine which question your business is looking to answer. We assess your process and existing infrastructure to define the starting scope.
Under what conditions can existing records and software be used?
The business's own product, machine and job examples can be used in training. Repeat training can be planned for new employees and version changes.
Related products
Training and support
Annual Support Agreement
Define support scope, communication and responsibilities through agreed service terms.
Training and support
Consulting
A planned specialist service scoped around operational and digitalisation needs.