Training and support
Divera Academy Training
Organise user training around everyday tasks and practical business examples.
Training and support
Implementation and Data Migration
Prepare initial records, user structure and go-live activities within an agreed scope.
Overview
The need it addresses
Installation and Data Migration is the service of putting the selected product into use, adapted to the business's real records and working arrangement. As important as switching the product on is preparing users, job definitions and starting data correctly.
How does it work?
The target scope includes a process meeting, selection of the areas to be used, user and permission arrangement, machine and personnel records, product/job definitions, starting data import, sample transactions and acceptance checks. If instructions or checklists are to be used, their owners and approvals are determined.
Existing infrastructure and data
The relevant records and access options are assessed; instead of moving the entire archive without distinction, the current information needed for use is selected. The scope and quality of historical data are determined separately.
Inputs
- Needs discussion: The problem, users, priority and examples of existing records
- Site and infrastructure assessment: Relevant owners, process access and permitted data samples
- Scope and plan: Priorities and implementation limits
- Installation and adaptation: Verified starting data and authorized people
- Validation and training: Users applying sample jobs
- Go-live and support: A usage owner and support contact
Scope conditions
The scope, deliverables, assumptions and plan are written in the scope and plan step; responsibility and acceptance conditions are determined together.
Price, warranty and service periods are confirmed separately; this page does not define a finished standard package.
The relevant records and access options are assessed; instead of moving the entire archive without distinction, the current information needed for use is selected. The scope and quality of historical data are determined separately.
Example use
In the factory, a single assembly line is selected first. The related products, instructions and users are prepared. Use from start to finish is tried with a realistic work order. Deficiencies found are corrected and, when appropriate, the setup is extended to other lines.
Steps
- Needs discussion: Clarifying the business question and the success criterion
- Site and infrastructure assessment: Assessing the workflow, software, machines and data sources
- Scope and plan: Writing down the product/service selection, responsibilities and acceptance conditions
- Installation and adaptation: Preparing content, data transfer and the specified connections
- Validation and training: Trying opening, correction, approval and closure together
- Go-live and support: Monitoring use, handling problems and planning expansion
Outputs
- Needs discussion: Preliminary needs summary
- Site and infrastructure assessment: Assessment notes, data and connection list
- Scope and plan: Scope, deliverables, assumptions and plan
- Installation and adaptation: Starting environment, applied
- Validation and training: Acceptance records and task-based training
- Go-live and support: Support arrangement and improvement list
Suitable industries
All businesses putting Divera products into use. Duration and workload are scoped according to the number of products, data quality, number of users, connections and adaptation needs.
Frequently asked questions
Which of our business questions determines the starting scope?
In the first meeting we determine which question your business is looking to answer. We assess your process and existing infrastructure to define the starting scope.
Under what conditions can existing records and software be used?
The relevant records and access options are assessed; instead of moving the entire archive without distinction, the current information needed for use is selected. The scope and quality of historical data are determined separately.
Related products
Training and support
Annual Support Agreement
Define support scope, communication and responsibilities through agreed service terms.
Training and support
Consulting
A planned specialist service scoped around operational and digitalisation needs.